Quality Management

At Softland, in order to give assurance to our customers that we offer excellent and high quality products and services, we work with a quality management system, which allows implementing, maintaining and guaranteeing continual improvement in an organized way. The different technology and service areas are classified according to the international norm ISO 9001-2008, and the development area regulates its processes under the well-known Capability Maturity Model (CMM).

Both of these tools, as well as others in the quality field, such as Six Sigma and 5S, work as our foundation for taking care and satisfying our customers’ needs. They’re also a sample of Softland’s commitment and responsibility in each of their products and services.

Additionally, Softland is part of the exclusive worldwide network of Microsoft Gold Certified Partners, which represents the higher level of competence and experience in this field. With this partnership, Softland can seize market opportunities created by Microsoft solutions, with the support of one of the industry’s biggest investors in development and research.

At Softland we are committed to doing things right since the first time, and always within a continual improvement process. We provide high quality business management software products and services, consistently exceeding our customers’ expectations, while helping them to be more efficient, competitive and profitable. At Softland we perform within a framework of integrity, teamwork and commitment with the quality management system.

  • Exporter Award | Costa Rican Chamber of Commerce

    In 2009, Softland received the Exporter Award by the Costa Rican Chamber of Commerce, in recognition to the successful commercialization of their products and services in international markets. The award was presented by the ruling President at the time, Oscar Arias Sánchez.

  • Excellence Award| Costa Rican Chamber of Industries

    For 3 consecutive years, the Costa Rican Chamber of Industries honored the company with the prestigious Excellence Award, in the following years and categories:

    • • 1998: Management and Strategic Planning Leadership
    • • 1999: Customer Satisfaction; Management Leadership and Strategic Planning
    • • 2000: Customer Satisfaction; Management Leadership and Strategic Planning; Innovation and Technology; Quality Systems and Processes
  • Microsoft Best Independent Software Vendor (ISV)

    In the year 2000, the company (with its ERP) was recognized as the Best Independent Software Vendor by Microsoft in Central America. A judging panel appointed by Microsoft selected the winning companies from 800 applications, submitted by certified partners from all over the world. The winners were chosen based on the excellence and innovation of the solutions and services offered to their customers.

  • Microsoft ISV/Software Solutions

    In the year 2000, the company achieved the ISV/Software Solutions Competency. This category was designed to cover the needs of developers and vendors of packaged software solutions based on Microsoft technology.

  • National Award Clodomiro Picado Twight

    This important science and technology prize was awarded in the year 1997 to Dr. Marcelo Jenkins Coronas, from the University of Costa Rica, for his research done in collaboration with Exactus de Costa Rica (now Softland Costa Rica), regarding the adaptation of international norms for software development, including the Capability Maturity Model (CMM). Later the company achieved the CMM level 3.